Last week I wrote about one of my passengers who just happened to lose
$20 in the MAX ticket vending machine.
The customer service dept told her she would be recieving her $20 back
in a week. Well guess what? No refund in the mail!
She calls the customer service dept and asks for the manager. The
manager over there looks into it and comes back on the line and her
"SORRY, WE FORGOT TO SEND IT!"
I looked at my passenger and said, no way, they didnt really say that.
She says to me "oh yes they did! and when I asked them if they 'forgot'
just sending my refund or other peoples, she told me they 'forgot' to
send refunds to 15 people!"