Actually, I think this card is a HUGE step in the right direction.
Unfortunately- if I
understand correctly- this card is really only intended for use in connection
manditory class. I don't think it is replacing the current yellow card. In any
case, if it were
to replace the big yellow card, I think there should be a place at the top for a
department. You'd simply turn the card into the station agent and the station
have the responsibilty of routing it the the department head or individual that
most appropriate place/person to respond to the suggestion or concern. I'd
prefer a card
that I write up on schedules to go to Bill Coffel for instance, not the director
really. And I want a response.
Another thing that I'd do is publish a monthly report that would include all
(and the name and badge of the person making the suggestion) and the responses
have been made to them.